1. CES Power International Limited ("CES Power") are committed to protecting personal data and complying with all applicable data protection laws and regulations, including the EU & UK GDPR, various data protection acts (2018), and the Data (Use and Access) Act 2025 ("Data Protection Law"). If you believe we have mishandled your personal data or failed to meet our obligations, you are entitled to complain. This procedure explains how individuals can raise complaints about our data processing activities and how we will respond.
2. This procedure applies to complaints about:
3. If you have any concerns about the handling of your personal data, please contact our [internal Data Protection Team / DPO] in the first instance via email: gdpr@cespower.com
4. To help us investigate, please include:
5. If you act on someone’s behalf, you may be required to provide proof of authority.
6. [If you need this procedure in an alternative format or language, please let us know.]
7. We will acknowledge your complaint within 10 working days of receipt. The acknowledgement will confirm receipt, provide a reference number and outline next steps.
8. We will record your complaint in a central register and open a file for your complaint.
9. The [Data Protection Team / DPO] will begin investigating your complaint promptly and will provide an update within 30 days or whenever possible during the investigation.
10. The investigation may include reviewing relevant records, interviewing staff, and clarifying details with you. If it seems appropriate, we may at this stage suggest a meeting to obtain further details or to discuss matters with you.
11. The duration of our investigation will depend on the complexity of the issues raised and the steps needed to resolve your complaint.
12. We aim to provide an outcome without undue delay, explaining our findings.
13. [If you do not accept the Data Protection Team's findings or proposals for resolving the matter, you may request a review of their decision. The review will be conducted by the Data Protection Officer (DPO) who will independently review the complaint and issue a final internal decision. Please submit your request to the Data Protection Team at CESGlobalDPO@Fieldfisher.com after receiving your final response.]
14. You have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority. Contact details for the ICO, the UK's data protection authority, are available here. Contact details for data protection authorities in the European Economic Area, are available here. Certain supervisory authorities will require that you exhaust our own internal complaints process before looking into your complaint.
15. You are entitled to bring a claim in the courts of the UK or EEA jurisdiction of the relevant CES Power data controller that processes the personal data to which your claim relates, as applicable.
16. Complaint information is processed securely and shared only on a need-to-know basis, in line with data protection law.
CES Power
May 2026
